hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

System Engineer

2.00 to 6.00 Years   Bangalore   28 Jan, 2020
Spirent Communications (India) Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job Requirements

  • Experience with TM systems: SR5500, VR5, SR3420, SR3452, E2010, Carrier Acceptance, LBS, RS CMW500, Anite Anritsu
  • Good understanding of GSM, UMTS/WCDMA, CDMA and LTE.
  • Familiarity with Spirents testing tools preferred.
  • Experience with QXDM preferred.
  • 5 to 6 years of experience in a service role in an engineering environment is required; 2 to 3 years of experience in a wireless device testing role is preferred.
  • Expertise in gathering requirements, technical demo setups, customer PoCs, technology use cases and implementation.
Responsibilities
  • Responsible for handling all aspects of customer escalations, including: support request investigation and troubleshooting, case management, coordination with development to resolve customer issues, and providing internal and external documentation of resolution (e.g. root cause analysis, maintenance procedures)
  • Provide direct pre-sales and post-sales support to key customers.
  • Actively engage with customers directly, in co-ordination with test team, to close s upport issues
  • Perform wireless device testing as per carrier test plans: ATT 10776, VZW, TMO, CT CMCC
  • Troubleshoot system related issues on site as required.
  • Effectively work on all Spirent solutions, including products, software and services.
  • Evaluate market trends and gather competitive information, identify trends that effect current and future growth of regional sales and profitability.
  • Disseminate information to regional sales representatives, channels, corporate marketing and sales operations.
  • Provides timely support on issues reported day by day
  • Assists test solution user working on our system and train them to get expertise on Spirent solutions
  • Assist and guide customer support personnel with troubleshooting, upgrades, patches and maintenance procedures.
  • Provide one-on-one support training to end user.
  • Work with the customer to reproduce issues, troubleshoot using manual and automated tools, and gather information so that the development team has sufficient information to address the defects.
  • Manage and track to resolution problems and escalations from customers.
  • Ability willingness to undertake travel for business purpose within and outside the country as needed.
  • Stay on top of 4Cs -- Create, Cover, Close and Collect
  • Establish strategic relationships with assigned clients and help to bridge the gap between Spirent technical team and end user.
  • Work as part of the Spirents Sales team to tailor Spirent product presentations and provide technical support to clients as required to help obtain sales objectives.
  • Effectively work with internal/external teams to anticipate and qualify customer needs.
  • Provide technical demonstrations and presentations to customers.
  • Provide post-sales support and on-going customer training, as required.
  • Work with Spirent Support and Engineering teams to help solve customer issues.
  • Identify customer requirements and communicate these requirements/feature requests to technical sales team.
  • Provides quality leadership for Spirents customers in all assigned tasks while upholding Spirents values always: inclusive of constructive problem solving, facilitating creative improvements, and inspiring others.
  • Establishes an environment and foundation for future sales growth.
,

Keyskills :
troubleshooting customerrelations java sql networking rootcauseanalysis onsite usecases rootcause testingtools regionalsales devicetesting technicalsales problemsolving customersupport technicalsupport performancetesting corporatemarketin

APPLY NOW

System Engineer Related Jobs

© 2019 Hireejobs All Rights Reserved