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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
Job Details : Acknowledge and resolve the Incident/Service request as per resolution SLAs- To assign the Incidents to the relevant Groups if beyond desktop scope.- Excellent written and verbal communication skills in English.- If require information or support will co-ordinate with other teams.- Follow all Processes required for an Incident (Incident Creation Process, Escalation matrix)- Should have good knowledge and troubleshooting skills on Mac desktops and laptops.- Should have good troubleshooting skills on: OSX, Apple Mail and iCal, Mac Office Suite and folder access permissions.- Must have good knowledge on Windows 7, 8 and 10 workstation OS- Must have excellent knowledge on troubleshooting peripheral devices like printers and scanners.- General idea on Creation and on-going maintenance of approved MAC builds and productivity software suites- General idea on Remote deployment of MAC builds and regular OS updates and patches- Timely resolution of incidents and requests, ensuring SLA compliance- Appraise Customer of progress regarding Incidents and requests and any corrective action been taken.- Apple Certified Mac Technician Certification (ACMT) preferred- An understanding of the ITIL Principles- The candidate should be ready to learn new technologies and scale up quickly.Salary: Not Disclosed by RecruiterIndustry:IT-Software / Software Services
Keyskills :
IncidentManagementystemEngineerACMT