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System Services Representative

2.00 to 4.00 Years   Bangalore   17 Sep, 2019
IBM India Pvt Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

Your Role and Responsibilities As System Services Representative, you are responsible to provide remote and on-site L1/L2 technical support for MVS/IBM Logo/Networking products. We always believe that it is deeply important to have the right person for the right job and you are a flawless fit to this strategy. We want people with an openness and ability to learn and who are ready to put good ideas into action. So, go ahead, and grab the opportunities we wish you outstanding success in your career and inspire you to bring your best self to work with IBM. Responsibilities

  • Responsible for on-site installation, maintenance and repair of MVS/IBM Logo/Networking products, software and operating systems
  • Deliver L1/L2 support to internal Field support team and visit customer site for onsite support
  • Exchange information, ideas, and concepts with clients, partners and internal Team
  • Use specialized technical knowledge to identify, evaluate, and resolve various interrelated problems from several sources
  • Recommend improvements to established procedures for long term stability of IT Infra environment
  • Ensure timely resolution of server/storage/networking/laptop/desktop/other IT/Infra equipment calls logged by client(s)
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here. Our Culture IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status Required Technical and Professional Expertise
  • Minimum 2+ years of experience in IT Infrastructure domain
  • Expertise in installation, maintenance and repair of Server/storage/networking/laptop/desktop/other IT/Infra equipment
  • Proficient in working worked in field and multiple on-site client locations in the region
Demonstrated knowledge with consulting mindset and ability to advise customers Preferred Technical and Professional Expertise
  • Telecom domain experience is an added plus
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications
,

Keyskills :
globaldelivery timemanagement designthinking creativedesign audiomastering itinfrastructure operatingsystems agilemethodologies ieldsupp onsitesupp supp tservices technicalsupp

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