| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
A minimum of 2 years experience in a similar role Fluent in English dialect and strong written English skills IT literate with a working understanding of networking, server, storage, security, backup and virtualisation principles and concepts Capable of asking the right questions to perform basic IT troubleshooting of desktops, laptops, mobile devices, applications and core infrastructure Responding to Incidents and Requests logged via web, chat and virtual assistant channels Triaging Incidents and Requests at inception, capturing all relevant information to arrive at an initial diagnosis Prioritising Incidents and Requests as per the agreed Service Level Agreements Ability to work autonomously and use initiative to handle difficult situations Ability to multi-task, working on multiple Incidents or Requests in unison Calling end-users as necessary Remotely connecting to devices and systems to provide 1st line support (which include but are not limited to password resets, account and software administration) Executing resolutions and fulfilment activities as per knowledgebase articles stored in ServiceNow Functionally escalating Incidents and Requests, to respective resolver teams Proactively requesting updates for Incidents and Requests which are assigned to resolver teams Seeking end user acceptance of Incident Resolution and Request Fulfilment activities Documenting details and steps taken to resolve an Incident or Request Proactively suggesting knowledgebase articles for consideration of publication Supporting Service Assurance Analysts, where requestedDesired:========= ITIL qualified Expience in using ServiceNow Experience of working with on-shores teams and customers Experience of working for a managed service provider Technical expertiseJob Segment: Systems Analyst, System Administrator, Cloud, Technology ,
Keyskills :
service levelmobile devicesuser acceptancepassword resetsservice assurancesystem administrationitilchatcloudbasicstepsmobileresetsstorageenglishlaptopssoftwaresecurityvirtual assistant