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Systems Administration Analyst 2314&sou

3.00 to 5.00 Years   Bangalore   14 Apr, 2022
NTT Global Delivery Services Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

    - Acknowledge and resolve the Incident/Service request as per resolution SLAs - To assign the Incidents to the relevant Groups if beyond desktop scope. - Excellent written and verbal communication skills in English. - Good working knowledge of O365 and its suite of applications e.g. SharePoint, Teams and OneDrive - Follow all Processes required for an Incident (Incident Creation Process, Escalation matrix) - Support to end users desktop computer resources, including provisioning, de-provisioning - Support to the computer and its peripherals, Mobile devices, operating system software, Electronic software distribution including patching and upgrades. - Support for laptops, printers, scanners and peripheral equipment such as keyboards and pointing devices (mice) and coordination with vendor - Good knowledge of SCCM 2012 is an advantage including MSI packaging and SCCM application deployment. - Thorough knowledge on windows desktop OS including XP, 7, and 10 - Good working knowledge of Active Directory and Group Policy Management - Exposure to Azure administration (Azure AD) and Intune for MDM (mobile device management) - Requesting and coordinating with vendor for support. - Install, upgrade, support and troubleshoot for printers, computer hardware - Assist in the install of business applications as and when required - Responsible for monitoring, operating, managing, troubleshooting and restoring to service Desktops. - Maintain adequate knowledge of operating systems and application software used to provide a high level of support. - Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. Requirements for this role include: ===================================== A minimum of 3-5 years experience in a similar role Fluent in English dialect and strong written English skills IT literate with a working understanding of networking, server, storage, security, backup and virtualisation principles and concepts Preferred: =========== ITIL qualified Experience of working with on-shores teams and customers Experience of working for a managed service providerJob Segment: Systems Analyst, System Administrator, Developer, Sharepoint, Technology ,

Keyskills :
group policymsi packagingmobile devicessystem softwareactive directoryoperating systemscommunication skillsapplication softwareverbal communication

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