Systems Analyst 3Support

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important., Candidates should have 5-8 years or more of technical experience with Oracle SOA/ fusion applications/ MW/OSB. The individual in this role will work with our functional groups to identify issues, analyze business requirements, deliver solutions, maintain and enhance Oracle SOA/MW.As a key member of the this team, we will need you to do the following:Apply your existing Oracle SOA, process, and delivery skills to shape and provide the best solutions, driving simplicity and efficiency.Fluent in MW/SOA/OSB/ Fusion modules and experienced in getting the best from these applicationsBring deep technical implementation / support expertiseBe creative, innovative and entrepreneurial in a space you already have passion for so you can seamlessly blend into the existing teamRequired Skills:Experience implementing/Supporting mainstream Oracle SOA, along with talent management/ SOA/OSBExceptional potential with strong basis of business acumen, interpersonal, analytical and team working skillsComfort working with both project and test management methodologies and exposure across scoping, planning, developing, testing and deployingA real commitment and drive to working for Oracle and for this unique team in this exciting areaAdditionally, the successful candidate would benefit from having expertise in the following areas:/SOA/OSBJob duties included the following:Interact with client, business partners, and strategic technology partnersValidate technical requirementsDevelop Proof-of-Concept (POCs) for technical solutionSolution development and configurationDevelop, review and execute test plans for both functional and non-functional requirementsPerformance testing and tuningWork with business analysts, developers, testers, and support personnelIn this position, he needs experience in the following:Configuration of SOA suite Cluster and HA (high availability) designOracle SOA suite installation and configurationOracle Database 11g with RACSOA sFTP adapter configurationWSDLWeblogicSOAPSQL DeveloperEclipseJDeveloper for SOAWeb Services using BPEL and Mediator SOA componentsXSD, XML, XPath, XQueryOracle Service Bus set up

Keyskills :
computersciencesqlmsofficeanalyticsinterfacedeliveryjavatestmanagementoperationssystemswebservicesprocesscommunicationustomersupp