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Systems Engineer

7.00 to 10.00 Years   Bangalore   02 Mar, 2021
Fidelity Investments
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

The Purpose of This RoleTo ensure customer support, on call support, cross site coordination and troubleshooting. This position provides technical leadership and ensures that the windows infrastructure, customer service and support are provided in accordance with established service level agreements while ensuring standards are maintained. This position also participates in the planning and implementation of local and regional projects. This role would also include to automate day to day routine jobs to reduce manual repetitive tasks.The Value You DeliverTo perform this job, an individual must meet the following criteria:

  • Analyze and implement windows technology
  • Install, configure, document, maintain and enhance a large multi-site production Windows Server Environment.
  • Support Windows Server processes and procedures
  • Optimize monitoring and reporting processes
  • Focuses on process improvement and realizing operational efficiency
  • Identifies and addresses security risks
  • Modifies existing designs and project plans to meet infrastructure and business needs
  • Participates appropriately in team meetings
  • Participates in on-call support program
  • Partners with business units to implement technology solutions
  • Works with customers, vendors and other Fidelity teams to resolve Windows Server outages/issues in a timely fashion
The Skills that are Key to this roleTechnical / Behavioral
  • Excellent influencing skills, including ability to negotiate and execute strategies with peers and colleagues / partners across organizational boundaries
  • Strong organizational and troubleshooting skills
  • Good scripting & coding skills
  • Passionate for learning cross technical skills
  • Demonstrate self-motivation to achieve a successful outcome in a highly dynamic environment
  • Excellent track record of fostering innovation and thinking out of the box.
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks and deadlines with minimum supervision
  • Strong understanding of enterprise technology infrastructure
The Skills that are Good To Have for this role
  • Experience in DevOps / Agile culture and automation of routine tasks
  • Production Environment support practices - Change Management, Incident Management, Problem Management
  • Basic to advanced knowledge on Windows PowerShell & python scripting.
  • Understanding about workflow automation.
  • Capacity to quickly understand and incorporate new technologies and patterns.
  • Experience working with multiple stakeholders and projects simultaneously
  • A great team player with skills to inspire others
How Your Work Impacts the OrganizationEI (Enterprise Infrastructure) India started operations in 2004 to help our partners take advantage of the global capability in providing operational support using the follow the sun model. Today the team covers multiple technologies in remote infrastructure support covering production, engineering, application and database support. EI India plays a key role in global workforce augmentation and supports all the EI verticals, including 24X7 operations in some areas. The team s endeavor has been to provide increased value to our partners through operational excellence and innovation with a focus on stability.The Expertise We re Looking For
  • Must have extensive experience the following tools/technologies:
    • Microsoft Windows 2008, 2012, 2016 & 2019
    • VMware 6.x
  • Intel enterprise server level hardware (HP/Compaq/IBM/Dell preferred)
  • Microsoft Clustering technology
  • Good knowledge of Python, Ansible and Power shell Scripting
  • Good to have coding experience in node or angular
  • Virtualization technologies, preferred knowledge on VMware ESX servers
  • Good Interpersonal skills
  • Good Communication skills, both written and verbal
  • 7+ years of IT experience
  • Graduate Degree
  • Certification in Microsoft / VMware
Certifications:Company OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity India has been the Global Inhouse Center of Fidelity Investments since 2003 with offices in Bangalore and Chennai. For information about working at Fidelity, visit India.Fidelity.com. Fidelity Investments is an equal opportunity employer.Apply,

Keyskills :
vmware esxservice levelproject planswindows serverbusiness unitsshell scriptingcustomer servicecustomer supportchange managementsite coordinationoncall support

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