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Systems Support

1.00 to 3.00 Years   Bangalore   28 Jun, 2019
Lore Software Solutions Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

RESPONSIBILITIES:

  • Troubleshoot application issues, determine sources of problems, and identify solutions for internal and external clients.
  • Participate in test, document, release, and provide post/pre installation support for custom applications.
  • Maintains operation, monitoring and integrity of production systems to meet established standards.
  • Monitor and review processing schedules and refer required adjustments necessary to maintain delivery schedules to management.
  • Test and implement new software releases and configurations from both internal and external developers.
  • Liaise regularly with business analysts and ensure awareness of system issues.
  • Troubleshoot web and client-server applications in production and development environments.
  • Interact regularly with members of the development team to produce software solutions that address operational needs and requirements.
  • Provide dedicated hotline and face to face support to internal and external clients.
  • Interpret customer requests and takes appropriate action to produce high levels of customer satisfaction that are balanced with business needs.
  • Participate in team meetings and gain understanding of customer business.
  • Create and run ad-hoc custom reports for business analysts and external clients.
  • Monitor system problems and initiate recovery systems.
  • Ensure incident reports and shift summary reports accurately reflect issues encountered, escalated and or remediate.
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Keyskills :
softwaremanagementinstallationusinessrecoveryanalystsinterpretmonitingadjustmentscustomrepsummaryrepexternalclientssoftwaresolutionsproductionsystems

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