| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
Positions General Duties and TasksIn these roles you will be responsible for: Contacting the customer to resolve disputes or escalations Operational oversight and day-to-day management of the Incident & Request co-ordination team, Proactively working with external support functions to ensure the Customer s ways of working are not impacting NTT DATA productivity Producing service-level reporting data Continually driving the implementation of automation and knowledge initiatives to off-load mundane tasks ensure a consistent service approach is delivered across all functions Working with the Service Delivery to design and execute service delivery strategy across work streams Deputising for the Service Delivery Manager when requiredInvolvements Client Facing Communication Reporting and Governance Third-party Liaison Request Fulfilment Incident Management Major Incident Management Problem Management Change Management Release & Environment Management Configuration Management Knowledge ManagementRequirements for this role include: 5-7 years of experience ITIL qualified Working understanding of ITIL principles and concepts Working in a similar role for a managed service provider and off-shore teams Exemplary written English and time-keeping skills IT literate with a working understanding of software development, networking, server, storage, security, backup and virtualisation principles and concepts Strong senior stakeholder management and thought-leadership skills, capable of asking the right questions Previous experience in implementing ITIL processes and obtaining cultural buy-inPreferences: -Experience in using Remedy (desirable) Lean SixSigma qualified (desirable)Required schedule availability for this position 8:00 to 18:00 GMT. The shift timings can be changed as per client requirements.Job Segment: Systems Analyst, Consulting, Cloud, Change Management, Technology, Management ,
Keyskills :
customer relationsreportingbasisaccountsresearchsenior stakeholder managementsix sigmait servicesdata servicesservice deliverybusiness process