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Team Lead Collection Specialist Team

1.00 to 2.00 Years   Bangalore   07 Apr, 2025
SANSKAR STAFFING SERVICES
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryFinancial Services
Functional AreaAudit
EmploymentTypeFull-time

Job Description

    ResponsibilitiesMaintain the discipline of the team in terms of Login/Logout and Breaks. Providing the detail information on the issues of customers related to Onboarding calls Auditing the calls of the teammates and looking for areas of improvement on calls. Giving the training to the new joinees as well as to the team in case it is required Maintain the leave request of the team members as per the workload with a propertracking system. Looking into the requirement of the headcount as per the load,so that we can hire thestaff accordingly.Focusing on the Conversion percentage to bring it above the current percentage of 4% Make sure that team is achieving the daily benchmark of 400-450 calls. Make sure that the team is giving the detailed information to the customers as per theguidelines given to them. Make sure that the audit rating should go up on a monthly basis from the current ratingof 3.01, which can only be done with proper auditing.

Keyskills :
collectionquality auditingteam

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