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Team Lead - Operations

Fresher   Bangalore   09 Jul, 2026
FNF India Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Fidelity is hiring for a Team Lead with Title insurance and US Mortgage experience Key Responsibilities:
    • Manage the team, which includes the below responsibilities:
    • Allocate tasks and set targets to ensure 100% utilization of the team
    • Organize team meetings for various updates Identify training needs
    • Provide training for new hires
    • Provide floor support to answer queries and ensure quality standards are maintained
    • Handle grievances raised within the team
    • Manage Performance of the team
    • Provide periodic performance feedback in one-on-one meetings
    • Conduct Performance Appraisals
    • PBP allocation for constant low performers
    • Interact with clients to answer and close any queries raisedo
    • Maintain the MOMs (Memorandum of the Meetings) for client meetings and communicate the same to management and client
    • Regularly create and send the reports below to clients or the supervisor
    • Individual Performance Report
    • Order Count Report
    • Productivity Efficiency Report
    • Shift wise Completion Report
    • Weekly Reports
    • Critical Error Analysis and Other reports as requested
    • Manage and update the SOP(Standard Operating Procedures) documents as required
    • Adhere to the productivity, quality and timelines standards defined to ensure Service Level Agreements (SLAs) are met for the team with no penalty.
    • Role to be considered as Individual contributor or People Manager basis business requirement
    Key Skills and Requirements:
    • Knowledge of the Title/Mortgage/Accounting industry
    • Excellent verbal and written communication skills
    • Strong interpersonal, negotiation, query management and relationship building skills
    • Strong business acumen and analytical skills
    • Ability to deal with ambiguity and high pace of working
    • High customer orientation including prompt response to emails/ queries
    • Proficiency in MS Office
    • Flexible to work in shifts

Keyskills :
title searchus mortgageteam lead

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