Team Leader, CLM Operations, Channels

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.RESPONSIBILITIESProcesses:Perform verification of various forms submitted by the client (to the IMO or I&CM team) for further on-boarding of the client into s2b online banking portal in accordance with the process and standards laid out in the DOI/SLA.People and Talent:Compliance to the Group code of conduct and annual re-commitment as appropriate.Upholding the values of the Group and company at all times.Assist in imparting the level of knowledge that is required to carry out daily BAU to the new staff/members in the team as appropriate.Ensure timely completion of all mandatory e-learnings.To conduct daily team huddle, communicate and keep the team updated on relevant process related changesRisk Management:Be aware of the escalation matrix and to speak-up/report any exceptional process or request to the Line management.Apply the Group Operational risk procedures and assist the UORM in developing and updating the procedures, controls and monitoring plans to manage risk.Adherence to the process as laid out in the DOI and to be self-aware of the external errors reported in the unit and diligently follow the mitigation plan put in place.To act with responsibility and accountability during any Group audit or checks conducted by the risk team and to assist in successful completion of the same.To understand the CST checks, related exceptions and take the team through any material/non-material exceptions as identified and reported by the risk team.Governance:Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.Regulatory & Business Conduct:Display exemplary conduct and live by the Group s Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Lead the S2B Onboarding team to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key Stakeholders:IMO teams in countries and I&CM wherever applicableGBS CADM teamOther downstream teamsSystem support teams as appropriateRisk teams as applicable to the job role.Other Responsibilities:Embed Here for Good and Group s brand and values in S2B onboarding teamPerform other responsibilities assigned under Group, Country, Business or Functional policies and proceduresParticipate in test on knowledge and procedures, departmental quizzes and trainings, and Group / Companywide CSR Initiatives.Ensure completion of any adhoc responsibilities or tasks assigned by the managers from time to time.Ensure active participation in system related testings, UVT/UAT or DR tests conducted by the company.Updation of productivity metrics on a daily basis.To conduct error discussions (internal/external errors), update team on process changes as applicable.To interact and manage the relationship between Country stakeholders and the business units as well as between other team members within GBS.Be aware of the TAT which is agreed with the country and ensure to process requests within the agreed timelines.To assist the team managers in reviewing the DOI, providing necessary inputs for updations, conducting the DOI reading sessions with the teams.To be aware of any exceptional process performed, highlight the same to team managers and provide necessary inputs for DOI updations.QUALIFICATIONS: Above 5 years work experience, any relevant work experience with KYC, document checking will be added advantage.Service: Service oriented attitude, understand the needs of the client and responding to the same.Communication: Good command over the language both written and oral (English).Interpretation: Ability to interpret various documents such as board resolutions, delegation of authority, IAOP, power of attorney etc etc.System/Application: MS office knowledge excel,

Keyskills :
salescustomerrelationsqualitymsofficebusinessunitsoperationalriskdocumentcheckingfinancialmarketsystemsupp