Team Leader Inbound Process

1.00 to 3.00 Years Bangalore 04 Dec, 2023

Job Location	Bangalore
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

Create an inspiring team environment with an open communication culture
Set clear team goals and delegate tasks and set deadlines
Driving performance on SLAs being measured by the business
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking

Proven work experience as a team leader
People Management and Customer experience
Good interpersonal skills to create a cordial relationship with team members
In-depth knowledge of performance metrics like (AHT, Attrition, Shrinkage, SLA)
Ability to multitask and good working Excel skills
Excellent skills for communicating and relating with both staff members and customers
Organizational and time-management skills
Decision- making skills

Graduate in any stream (Graduation is mandatory)

1 to 3 years in relevant industry (Inbound Voice Domain Experience Must)

Upto - 5.2 LPA.

Keyskills :
inbound processinbound callscustomer service

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Team Leader Inbound Process

Job Description

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