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Team Leader operation

2.00 to 7.00 Years   Bangalore   01 May, 2023
Subhadra Jobs Consultancy Hiring For BPO COMPANY
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    • Leading team members includes Team Leads of call centers and Backend team.
    • Coordinating with Line Managers, Team Leads to provide them with the feedback related to the Process Performance, Training Initiatives.
    • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
    • Mapping TRAI requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the TRAI. Analyzing & driving the contractual Business KPIs on a daily basis.
    Implementing strategies to augment business and promote products for business excellence. Providing business intelligence inputs to the clients for betterment the process

Keyskills :
team handlingteam leadership

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