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TEAM LEADER (OPERATION) BANGALORE

1.00 to 5.00 Years   Bangalore   04 Dec, 2023
Dezire HR Services Hiring For MNC
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Dear Candidates,Hiring forTeam Leader at Whitefield LocationDesignation: Team leader (Operations)Qualification: Graduation MandatoryExperience: Min 1 yr of Experience in to Team HandlingSalary: Up to 28k TH IncentivesLanguages Known: Excellent EnglishShift: Day Rotational shiftWorking days & Weeks Offs: 5.5 days working, Sunday fixed offRoles & ResponsibilitiesThe team is a unit which handles valuable customers.Team Leader is responsible to lead a team of 15-16 DSOs under him to over deliver on Business goals. This unit is responsible for the entire life cycle management of these customers starting from bringing them into the fold of Relationship Management, provide regular servicing/resolution of queries and issues and also cross sell of other products as per customer need thru Digital Channels.
    • Client outreach- Manage the portfolio through client outreach and continuous monitoring of client relationships, including product, portfolio and banking needs.
    • Relationship Management- To develop and strengthen customer relationships through effective relationship management in accordance with the business goals.
    • Revenue Targets- Achieve the monthly assigned revenue targets through effective cross sales generating Fee income across Investment, Assets, Cards and Liabilities .
    • Manage attrition and shrinkage.
    Note: Looking for an Immediate joiner, Work From Office.Kindly contact for more info / Interview Schedule / drop your resume to hidden_emailRegardsMeena - hidden_mobileSenior HR ExecutiveDezire HR Services

Keyskills :
outboundteam handlingattritionmatrixcustomer supportinboundcustomer careoperationsteam leader

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