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Team Leader Operations

2.00 to 7.00 Years   Bangalore   30 Mar, 2024
Transformplus
Job LocationBangalore
EducationNot Mentioned
Salary< Rs 50,000 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process AnalysisCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Hi,We are looking for Team Leader!Desired Candidate Profile!Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre.Should have Hands-on experience in Team management and KPIs like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat.Should have knowledge of Lean six sigma green belt certification content.Minimum 1.5 years experience as Team Lead (On papers)Should have managed Team and worked towards bottom quartile.Joining Date : Immediate joiner> 30 Days.Must be a graduate

Keyskills :
team coachingattritionteam handlingkpioperations managementteam managementshrinkage

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