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Team Leader (OPS)

2.00 to 3.00 Years   Bangalore   12 Aug, 2022
Phoenix Career Cloud
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Job Title:Team Leader (OPS)Department Project/Client:OperationsLocation:BangaloreReports to:Unit HeadContract:Full TimeGrade:IITravel Requirements:NoJob SummaryAxis Digital Assist- Team is a unit which handles valuable customers of Axis Bank. Team Leader is responsible to lead a team of 15-16 DSOs under him to over deliver on Business goals. This unit is responsible for the entire life cycle management of these customers starting from bringing them into the fold of Relationship Management, provide regular servicing/resolution of queries and issues and also cross sell of other products as per customer need thru Digital Channels.Key Responsibilities andAccountability
    • Client outreach- Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs.
    • Relationship Management- To develop and strengthen customer relationships through effective relationship management in accordance with the business goals.
    • Revenue Targets- Achieve the monthly assigned revenue targets through effective cross sales generating Fee income across Investment, Assets, Cards and Liabilities
    • Manage attrition and shrinkage
    Decision Making Authority
    • Decisions Expected
    • Target Achievement
    • Analytical skills
    • Time Management skills
    Main Job Requirements
    • Education and Specific Training
    • Graduate/Post Graduate from any recognized University
    Work experience
    • 2-3 years of experience with good communication skills
    Special Certifications
    • Not Required
    Required SkillsTechnical Skills
    • Basic Computer skills
    Competencies and Specific Skills
    • Interpersonal skills
    • Communication skills
    • Convincing solving
    • Adaptability
    • Customer orientation
    • Decision-Making
    Note : candidate should be in Bangalore and ready for immediate joining.Interested candidates can share their CV onhidden_email

Keyskills :
team leadingoperations managementportfolio managementshrinkagerelationship managementanalytical skillsoperations team handlingattrition management

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