hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Team Leader Telesales

Fresher   Bangalore   07 Jul, 2026
Krazybee Services Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryFinancial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Telesales Team Leader (NBFC)Department: Inside Sales / TelesalesReports To: Telesales ManagerLocation:Bangalore HoodiEmployment Type: Full-timeJob PurposeThe Telesales Team Leader will manage, coach, and motivate a team of 1520 Telesales Executives to achieve disbursement targets for financial products. This role ensures high-efficiency dialer utilization, maximizes lead-to-login conversion rates, and maintains strict adherence to regulatory lending compliance.Key Responsibilities1. Team Performance & Target Achievement
    • Own and drive the teams monthly loan disbursement and cross-sell targets.
    • Monitor real-time floor metrics including connectivity, talk time, and wrap-up time.
    • Allocate and optimize the distribution of database leads across team members.
    • Conduct daily morning huddles to review targets, track pipelines, and motivate the floor.
    2. Coaching & Skill Development
    • Conduct regular call listening and quality auditing sessions for every agent.
    • Provide constructive feedback and run mock-calling sessions to improve conversion rates.
    • Train agents on handling complex customer objections, pitch structures, and product updates.
    • Identify low performers and implement customized Performance Improvement Plans (PIPs).
    3. Process & Compliance Management
    • Ensure zero tolerance for mis-selling, false commitments, or unethical data handling.
    • Verify that agents accurately explain interest rates (IRR), processing fees, and foreclosures.
    • Maintain a tight coordination loop with the Credit, Operations, and Risk teams for smooth file logins.
    • Ensure data security policies and NDAs regarding customer financial details are strictly followed.
    4. Reporting & Analytics
    • Prepare and present daily, weekly, and monthly MIS reports on team performance.
    • Analyze lead bucket performance to identify high-converting segments.
    • Track individual agent productivity metrics (Login vs. Disbursement ratios).
    Required Skills & Qualifications
    • Education: Graduate in any discipline (Management or Finance background is a plus).
    • Experience: 3 -5 years of experience in financial telesales, with at least 2 years as a Team Leader.
    • Product Knowledge: Deep understanding of unsecured loans, business loans, mortgages, or credit cards.
    • Technical Savvy: Expert handling of Auto-Dialers (Ameyo, Vicidial, etc.) and CRM software (Salesforce, LeadSquared).
    • Soft Skills: Excellent verbal communication, negotiation capacity, and conflict-resolution skills.
    • Aptitude: High data literacy with strong Microsoft Excel capabilities.
    Key Performance Indicators (KPIs)
    • Target Achievement %: Total monthly disbursement value achieved vs. assigned budget.
    • Conversion Metrics: Percentage shift from Lead to Login and Login to Disbursement.
    • Team Quality Score: Average call audit score maintained by the team (Compliance & Soft Skills).
    • Retention Rate: Controlling agent attrition within acceptable company thresholds.

Keyskills :
telesalespersonal loansb2c salesteam handlingteam leadingunsecured loans

APPLY NOW

Team Leader Telesales Related Jobs

© 2019 Hireejobs All Rights Reserved