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Team Leaders Customer Support For international BPO Voice

6.00 to 11.00 Years Bangalore 06 Nov, 2024

WHITE HORSE MANPOWER CONSULTANCY (P) LTD

Job Location	Bangalore
Education	Not Mentioned
Salary	Rs 5 - 10 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Management Consulting / Strategy
EmploymentType	Full-time

Job Description

Team Leaders Customer Support For international BPO VoiceLead, supervise a team of CSRs, ensuring adherence company policies proceduresMonitor, manage team performance metrics, including response time, quality, CSR satisfaction scoresConduct regular coaching, training, feedback sessions team performanceTrack and report on team performance, identifying areas for improvement and implementing action plansCollaborate with other departments to streamline processes and improve customer service standardsCallhidden_mobile, hidden_mobile, hidden_mobile, hidden_mobilePlease Call Mon - Sat 9am to 6pmFree JobsWhite Horse Manpower, get placed in Fortune 500 companies.#12 Office156, 3rd Floor, Jumma Masjid Golden Complex Jumma Masjid Road, Bangalore 560051.

Keyskills :
team leadingteam managementteam coachingattrition control

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Team Leaders Customer Support For international BPO Voice

Job Description

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