Team Manager

Job Description

Company SummaryFirst American (India) is a Global In-house Center (GIC) of the First American Financial Corporation (NYSE: FAF) family of companies, a proud member of the FORTUNE 500 companies and was named one of FORTUNE s 100 Best Companies to Work For in 2020. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office and knowledge processing operations to fulfill First Americans business requirements. Our priorities are our employees, customers and shareholders - in that order. FAI has been recognized as one among India s Top 75 workplaces in IT & IT-BPM 2019 by Great Place to Work Institute. First American Title through Production Services helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Job SummaryTeam Manager Operations is responsible & accountable for continuous monitoring of work flow TAT follow ups with different teams, Business Excellence initiatives, Training & Development, Quality & Compliance, Team Management, Performance Management & Goal Setting. Ensuring proper flow of communication, & coordination with all the teams, top management and CPU s/OSPC sCompetencies:

• Actively participate in knowledge sharing activities to build a comprehensive repository of products, deliverables, data and analysis, solutions, thought leadership, etc. Follow the set guidelines/framework while structuring all work products, analysis and insights to drive robust documentation
• Establish guidelines and frameworks to ensure effective documentation and facilitate streamlining the processes. Manage the priority work orders, Back plant files, follow up and monitor the units work progress and the order status. Daily reports for POM, Daily Production, UPE, production results, quality issue reporting and down time analysis.
• Manage the team leads and senior team leads and solve the issue to ensure the order can be executed smoothly. Assisting with planning and scheduling production and supervising the production process and TAT as per the SLA monitor and review improvements in productivity and drive Process Time Reduction. Oversees the successful transition of new products and technology into the production environment
• Lead improvements project for quality and productivity and will support continuous improvement through Kaizen, 6 Sigma, etc. Conduct regular performance review and continuously uplift team members job knowledge and skills. Monitoring performance by gathering relevant data and producing statistical reports about the CCE and Overall quality
• Ensuring that the team is using industry-accepted best practices. Responsible for continuous improvement, TPM and 6S activities for assigned area. Instill a culture of continuous improvement based on the 6 sigma principles
• Driving the team leads and senior leads to ensure retention-Accurately map skills, preferences and availability (on a daily basis) of employees, against client requirements. Identify developing trends and work to develop a course of action to reduce unassigned hours and achieve planned results. Assess existing capacity and develop production plans and forecasts based on future plans for demand
• Utilize knowledge and research methods to drive best practice results Driving the PQR calls with the leads of the respective teams developing a strategy to manage effective communication with all internal and onshore stakeholders which includes communicating objectives, deliverables, task time, and other production metrics with them
• Create capacity plans by using historical trending and forecasting techniques. Analyze all the metrics to provide inputs on specific business decisions while taking into consideration lead and lag factors

Technical Skills:

• Drive continuous improvement, Total Performance Management and 6S activities
• FAST, Eagle Pro, Eagle Search Product, ArcGis/ICO Maps and Deed Plotter, etc.
• Data Tree, Data Trace, RDRI, Title Scan, etc.
• Working of products EaglePro Link, Final Delivery documents etc.
• Design of the templates generated
• SOP, SLP (PMP & PRS) & policies across the organization
• Authenticating PMP & PRS data.
• Development activities for the team (CAT & CAP procedure)

Educational Qualification and Experience: Minimum of 15 years of formal education GraduateProfessional work experience of 5 to 8 yearsFAI invests in it s employee s development and well-being, empowers them to provide superior customer services and encourages them to serve the communities where they live and work. FAI is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our company and dedication to putting People First, check out https://firstam.wd1.myworkdayjobs.com/faicareers.,

Keyskills :
slacustomer relationscoachingcustomer servicesalesback officefortune 500work ordersdaily reportsestate agentstop managementstatements of work sowtrainingdevelopment