Tech Coord, Corp Actions(Multiple Postions)

Job Description

About Northern Trust:Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world s most sophisticated clients using leading technology and exceptional service.Working with Us:As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. We d love to learn more about how your interests and experience could be a fit with one of the world s most admired and ethical companies. Build your career with us and apply today.TECHNICAL COORDINATOR:ENTITLEMENTSFounded in Chicago in 1889, Northern Trust is one of the world s leading financial institutions. We specialise in providing asset servicing solutions and asset management to both institutional and personal clients. The delivery of products and services to this client base is supported through a network of offices around the globe.ROLEThe role of Technical Coordinator Entitlements requires good understanding of various investment instruments like Equities, Fixed Income Products, Asset Backed Securities and Unit trust assets. Good understanding of wire payments, tax application/reclaims on Corporate Action events, valuation reporting etc. Core responsibilities include monitoring control activities for the team and managing the daily activities, escalation & queries management, placing high emphasis on accuracy, timeliness and client servicing. Identify process gaps and work on mitigating risk through process improvement initiatives or projects.The position requires experience and in-depth knowledge of security service industry and financial instrumentsGENERALMonitor and ensure accuracy and timeliness of client deliverables. Improve on performance through process improvement and continuous training. Participates in developing the business unit strategic plan and sets goals and priorities based on the direction set for the unit. Follows through to ensure objectives are met Implement consistent best practice and monitor the standards as agreed with the home locations. Ensures that adequate training/ cross training is provided for all team membersPROCESS MANAGEMENTGood understanding of financial products such as Unit Trust, equities, bonds etc. Maintain technical knowledge around the securities industry and instruments, understanding how they function as it relates to the markets, and integration with our other operation areas and client deliverables Identifies and manages resolution of service delivery root causes Ability to act as a process expert, own and resolve complex queries and issues not only of self but also for the immediate sub process Ability to build and maintain strong relationships with all stakeholders, related departments and Middle Offices Ability to train new hires on the process and ensure proper training and development of staff to meet requirements of their job Generates ideas for operational efficiency and assesses impact Assesses areas of risk within the team and establishes control mechanisms to control/monitor risk and respond to regulatory/legislative changes Ensures that all metrics & MIS are completed regularly Challenge status quo & areas for improvement pursued effectively Reduce rework and errors in line with measurable targetsCLIENT MANAGEMENTEngage with internal clients and other partners across the enterprise to resolve inquiries, incidents and challenges as quickly as possible Advocate dependency rate and methods to reduce graduallyRISK MANAGEMENTEnsure accuracy and current volumes do not expose Northern Trust to Financial, Regulatory and/or reputational risk. Support audit and compliance reviews in line with corporate standards Understanding of BCP Plans & GBCRS requirements, deliver accordingly. Ensure team adherence to CASS regulations and Exception Management policy. Oversee & sign off checklists for team members Involvement in EUC (End User Certification) documentation and ensure completion. Conduct regular internal audits within the team and implement sufficient controls wherever applicable. Perform root cause analysis on the issue to mitigate risk Idea generation/best practices implemented as a part of process improvement/generation of operational efficiency contributing towards Value for spend. Track all the internal/external errors on error log; perform root cause of all errors. Draft effective and client friendly incident report for all external errors/incidents with effective and realistic remedial measure to avoid future recurrences.INFORMATION MANAGEMENT:Hold/Participate regular meetings/huddles to keep staff informed on items relating to the department, global practice as well as enterprise bank wide information. Pro-actively communicate the procedure updates to the team. Ensures that all DPADs/SOPs/BCP are kept up to date at all times Collect and report management information in a timely manner, analysing and translating trends into solutions. Escalate issues which may have a significant impact on client satisfaction with the appropriate sense of urgency.SKILLSGood analytical, and reasoning skills Approachable and able to promote teamwork through creative solutions Seen as a role model and is well respected by staff, peers and partners. Maintain professional demeanour and even approach at all times. Must be resilient to pressure and ability to adapt quickly. Demonstrate ability to delegate effectively. Self-starter with the ability to function independently in a fast-paced, dynamic and demanding environment. Proficiency in MS Office (particularly Excel, Power Point & Word) Excellent spoken and written English and the ability to write business correspondence. Ability to work effectively with TL & Managers within & across teams. Ability to evaluate priorities. Work on projects, migrations etc.CORE COMPETENCIES:Communication (Effective presentation, listening & oral communication skills) Self-management (adaptability and resilience, learning behaviour, integrity and ethics) Thinking (creative thinking, decision making, input seeking, logical thinking and Troubleshooting) Administration (planning the day for the team along with the Team Lead, process specialist, quality seeker)SHIFT SUPPORT: Flexible to work in shiftsORGANISATIONAn understanding of the various departments within Entitlements or Security operations and how they interact with each otherQUALIFICATION & EXPERIENCE:Bachelor s degree with emphasis in Accounting, Master degree is an added advantage Should be flexible for shifts and extended working hours. Overall, 4+years of Industry experience. At least 24 months of experience in the current role as a Senior Analyst.,

Keyskills :
internal auditasset servicing service deliveryasset management financial servicesfinancial products