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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Technical Leadership: Lead product evaluations and proof of concepts of new technologies, responsible for leading and executing technical discovery, design and deployment deliverable. Assist delivery team to prepare required documentation like HLD, LLD and test plan and prepare execution plan & WBS required for the project implementation and review the documents required to execute any minor and major changes. Troubleshooting to a specialist level within Microsoft Windows Server Network Infrastructures including Resilient and High Availability service solutions.Customer Interaction: Interact with the various stakeholders on technology, project and process, be part of CR review and technical review meetingsProcess Leadership: Identifies tasks that keep recurring e.g. server builds, and get procedures and checklists created. Identify areas for automation and work with leads and managers to get it done. Go over frequent and persistent alerts and bring up observations and action items to discuss with seniors and peers for further actions. Assist service delivery manager in customer onboarding, project planning and executionTeam Leadership: Manage and guide a team of senior and junior IT specialists who perform operational and project tasks during work shifts. Utilize staff strengths, mentor staff in weak areas and identify areas for improvements and trainingsIncidents & Requests: Identifies risky changes, and works out a contingency plan and is primary owner for incident reports that get sent to customers for major issues. Assist service delivery manager and other seniors: When he/ she requests validation of work done or analysis of a new customer request, review the work or ticket.Quality: Track, report and improvise quality of deliverables (incident/ problem solution, requests and project deliverables. Introduce innovative ideas to make it repeatable and sustainable practice for the team. Introduce innovative ideas for quality improvementsMust- have Skills: Must have prior design experience solutions in distributed server infrastructure, platforms and related technologiesMust have prepared design and project required documents (HLD, LLD, Test Plan , Execution plan & WBS) Must have prior working experience (Installing, configuring, managing and troubleshooting) Terminal Servers (RDS) , Windows Clustering, Active Directory, DNS, DHCP and Server HardwareShould have experience in preparing and reviewing the documents required to execute any minor or major changes and should have ITIL process knowledgeGood- to- have- skills: Working experience with blade servers, virtualization technologies (VMWare, Hyper- V etc.) and public cloud (Azure, AWS etc.) is a strong plusBackground in dealing with global and remote teams is a strong plusRelevant certifications (ITIL, MCSE- Server, VCP etc.) is a strong plusWindows server patch management using tools such as WSUS, SCCM, LANDesk etc.Implement, Manage and troubleshoot various Anti- virus applications (SEP, McAfee, etc. ) ,
Keyskills :
itilprocess windowsserver servicedelivery projectplanning patchmanagement highavailability productevaluations projectimplementation it go aws dns tatementsofw ksow activedirect kingexperience