Technical Analyst - SQL DB

Job Description

Pick a point on the globe, and Maersk won t be far away. With 90% of global trade carried by sea, there is a high chance that the shoes on your feet or the phone in your pocket travelled to you on a Maersk vessel. Would you like to be part of a team that impacts the daily lives of people in every corner of the world Then keep readingIn 2016 Maersk embarked on a transformational journey to become the global integrator of container logistics. Every day we continue to deliver on our vision to connect and simplify our customers supply chains while living our mission of facilitating global trade.Show More We offerResponsible for IT delivery within database operations providing support and maintenance of MSSQL solutions in all environments following ITIL processes of Service Management. Manage environment usage, ensuring high availability and stable environments. To manage transitions enabling the projects to transition to run in a fast and predictable manner, and to ensure the quality of the deployed solutions. To support and maintain the solution/services, enabling maximum benefits for the business. To manage shared infrastructure, ensuring enough capacity to the verticals and projects. Show More Key responsibilities1. Responsible for day to day level 3 support and maintenance of the MSSQL platform. (incidents, service request, changes and problems)2. Application/integration support for the MSSQL platform.3. Handle P1/P2 and take responsibility to fix considering business urgency. 4. Root cause and impact analysis for all P1/P2 arising on MS SQL5. Perform emergency configuration changes where required.6. Troubleshooting incidents and handling service requests via Service Now in a timely manner ensuring these are within SLA/KPI s.7. Applying critical patch updates and other security patches as and when required.8. Take responsibility on resolution of issues and fixes. Coordinating with strategic vendor support to escalate bugs/fixes/patches into the environment, raising and tracking SR.9. Assist in application change review those being approved for production.10. Support pre-production / UAT / dev / test and performance testing.11. Configuration changes related to platform for environments.12. Responsible for knowledge updates and training, ensuring documentation is accurate and up to date.13. Expert in supporting, performance tuning, backup and recovery methods of MSSQL. 14. Analysing issues/problems Windows & Azure platform.15. Extended support coverage required (24X7) and on-call maybe required as part of the role for handling P1/P2 incidents. Complex organisation with complex processes with a turnover more than $1Billion annually. Critical global applications dependant on Middleware Operations Command & Control Centre Database Operations Team Service Management Team Application Teams Vendors Off-shore Partners Business Application Owners Previous experience as a MSSQL database administrator Previous roles might include development database administrator, database operatorShow More We are looking forExperience with database administration for MSSQL Server 2008 through to 2017; troubleshooting and resolving database problems, performance tuning and optimisation (PTO), using native monitoring and troubleshooting tools. Expertise with backups, restores and recovery models. Knowledge and experience in High Availability (HA) and Disaster Recovery (DR) options for MSSQL Server would be desirable. Always-On, FCI and AG Replication. Experience in implementing operational automation using scripts. Good understanding of indexes, index management, and statistics. Experience working with virtualised Windows environment Knowledge and or experience with management platforms (SCOM/SCCM) will be considered beneficial. Familiarity of Service Management Tools such as Service Now. ITIL Foundation advantageous Experience with ITIL framework, especially Service Operations and Service Transition Ability to adapt quickly to new technologies and changing business requirements. Understanding how the database services support business processes. Ability to quickly troubleshoot problems that may arise. Ability to partner with Database Managers, Vendors and Build team engineers to identify issues and restore service as quickly as possible. Excellent analytical and problem-solving skills. Ability to effectively assess the impact of an incident Strong communication and people skills/personal impact. Understanding the total cost of Supporting a Service. Drives the optimisation of services and ensures continuous improvement. Day to day support for SQL platform. Closure of incidents/requests/change requests within SLA Patching applied without backlog/delays into the environment Implementation of change without causing incidents Creating RCA of P1 s and P2 s with fully documented process to ensure incident does not reoccur. No high / medium risks on technical platformsShow More,

Keyskills :
sqljavatroubleshootingenvironmentsql serverms sql serverroot causeit deliveryitil frameworkproblem solvingimpact analysisdisaster recoverycommandcontrol