Technical Consulting Engineer (SP IP routing, MPLS, ASR9k/NCS)

Job Description

Cisco CX mission is to accelerate customer success through innovative Services and world-class people, partners, processes and tools. Services led interactions are a key differentiator to improve the value of Cisco to customers and partners.Who You Are
• Bachelors Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field.
• Minimum 8 years of technical experience in IP Networking in Service provider environment, with minimum 4 years of experience with Cisco Routing products such as ASR9K, NCS500, NCS5xx, routing,EVPN
• CCNP in Routing Switching is desired. CCIE will be added advantage.
• Hands on experience in resolving complex to highly complex network issues is Required.
• Proficiency in English. Excellent written and verbal skills is Required.
• Phenomenal teammate. Ability to work in collaborative way to achieve end results.
• Previous experience in documentation for case management, knowledge collection, defect management and training.
• Deep understanding of TCP/IP (IPv4 and IPv6) and IP MPLS knowledge.
• Experience in customer facing role will be added advantage.
• Working knowledge of handling network down situations this role will be handling S1/S2 Service Requests with limited supervision.
• Ability to drive recreates remotely many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
• Python coding skills will be added advantage
• CCIE Certified
What You LL do
• Provide phone/email consultation to independently debug complex product problems reported by Cisco customer.
• Focal point for large account network problem resolution and complex issues.
• Acts as a technical escalation point of contact for engineers in team.
• Acts as a technical authority.
• Provides support on a worldwide basis.
• Provide technical support to customers for Cisco technologies, products, and/or solutions.
• Typically be responsible for resolving moderately and complex technical problems, depending on the customers need.
• You will simulate technical problems in lab environment.
• You will share knowledge with other people in writing technical documents and enlarge the knowledge database.
• You will provide internal and/or external technical presentations (cross-training).
• You will raise some specific problems to the responsible Business Units for product improvement.
• You will work closely with colleagues to achieve common goals.
• The engineer will strive to technical precision and expertise.
• You will demonstrate a skill and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge
Why Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we re old (36 years strong) and only about hardware, but we re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you can t put us in a box!But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair Don t care. Tattoos Show off your ink. Like polka dots That s cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us!,

Keyskills :
pop cultureip networkingbusiness unitscomputer sciencetechnical supportdefect managementproblem resolutionelectrical engineering