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TECHNICAL CONSULTING ENGINEER (TAC- Security - 3+ to 9 Years)

3.00 to 8.00 Years   Bangalore   09 Jan, 2021
Cisco Systems, Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Why Youll Love Cisco We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees ground-breaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. Youll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. Youll be part a team that cares about its customers, enjoys having fun, and youll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.What You ll DoCisco seeks a Technical Consulting Engineer, Customer Delivery, to join some of the industrys brightest minds in developing and deploying todays most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize. This is a great opportunity for someone with perseverance, an empathetic view of the customer and good customer relationship management skills to hone their skills and advance their career by providing value to customers in the form of current and future type of post-sale services.Role & Responsibilities

  • Works for worldwide customers within her/his own team or with other Cisco teams to solve problems and enhance future products
  • Solves reported product and network problems of moderate to high complexity
  • Effectively utilize databases of existing issues, debugging tools and simple or moderate lab simulations to analyse problems and identify solutions with a high level of customer satisfaction
  • Keeps up-to-date with the latest technology trends/products in order to provide high quality support to customers
Who You ll Work WithYou ll be joining our CX Technology Group, which will be a part of the CX India TheatreAs part of the CX Support Services team you will have the opportunity to work with some of our largest customers across various domains, to support complex service requests, and develop automation & Innovation projects inhouse , within the security domain. Who You AreThe Technical Consulting Engineer will have a working background in the Security domain.Should have technical knowledge/experience of Working on features like NAT, ALG, HA, IDS/IPSOrworking on AAA technologies like RADIUS, TACACS, DOT1XOrworking on VPN technologies like IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, Remote Access VPN Clients etc.Good understanding of Cisco ISE architecture and policiesGood understanding of routing & switching conceptsDeep understanding of OSI model & protocols like ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP Working knowledge of WiresharkWorking knowledge of programming languages like PythonExperience in working in a Customer support environment with excellent customer handling skills.Logical Problem Solving approach and Analytical skillsMinimum QualificationsBachelor s or Master s degree in engineeringA minimum of 6-8 years of experience with Security Technologies preferably CiscoA minimum of 3 years of experience in Support environment with proven Troubleshooting experience in complex environments,Solid technical foundation in networking (CCNA or above) is requiredCisco Security Certifications (CCNA Security, CCNP Security, CCIE Security) would be an added advantageLinux, VMware knowledge would be a plus Experience in working on Cisco Products - IOS/IOS-XE routers, ASA, FTD etc would be a plusAbility to communicate in English effectively both verbally and in writing; other languages would be a plusPassion and demonstrated ability to learn and work in a multicultural team environmentAbility to drive, achieve goals with limited supervision We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here s how we do it.We embrace digital, and help our customers implement change in their digital businesses. Some may think we re old (30 years strong!) and only about hardware, but we re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you can t put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. So, you have colorful hair Don t care. Tattoos Show off your ink. Like polka dots That s cool.,

Keyskills :
customer relationship managementssl vpnosi modelccnp securityremote accessproblem solvingcustomer supportsupport servicesmanagement skillscustomer handlingcustomer relationship

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