Technical Coordinator, IOO

Job Description

About Northern Trust: Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world s most sophisticated clients using leading technology and exceptional service.Working with Us: As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. We d love to learn more about how your interests and experience could be a fit with one of the world s most admired and ethical companies. Build your career with us and apply today.Founded in Chicago in 1889, Northern Trust is one of the world s leading financial institutions. We specialise in providing asset servicing solutions and asset management to both institutional and personal clients. The delivery of products and services to this client base is supported through a network of offices around the globe. ROLEWorking within the Outsourcing Department serving the Operations function for a range of Investment Management clients. To perform a variety of tasks within the Client Administration and Reporting team in an accurate and timely manner, working closely with other departments within Operations, Custodians and other third parties. To continually aim to improve the service offered to clients & work very closely with the Team Leads to ensure business deliverables are taken carePRINCIPAL RESPONSIBILITIESStrong subject matter expertise/ knowledge of NT business (Custody, GFS, Investment Operations, etc.) Demonstrate through examples /evidence strong operations knowledge including secondary review & controls, risks & mitigation Demonstrate through examples /evidence excellent written and verbal language skills, ability to independently address technical & non-technical issues, knowledge share / training sessions conducted, proactively troubleshoot and manage escalations, and work with global teams Demonstrate through examples /evidence analytical ability, problem solving, day-to-day task management and escalation of issues Working knowledge of Excel including macros/automations within the process Sustainable performance demonstrated through examples/evidence, the above listed core skills and competencies in the current role over a period of at least 24 months Serves as an Accounting / Reporting / Fee Billing contact for the home location, to provide resolution of complex transactions. Responsible for delivery of all client reporting accurately and within specified timeframes. Respond promptly and appropriately to general queries received from home country, clients, auditors. Assist with testing of ongoing projects as requested. Be aware of all service level agreements and KPIs in place. Ensure issues are escalated to the appropriate personnel across the business in a timely manner. Continuously meet and exceed the expectations and requirements of all clients. Work within a team with a strong willingness to assist others when required, building effective relationships with members of other teams Responsible for taking ownership of all process related documents(DPAD s/MSLD s,etc) Responsible to maintain the levels of accuracy and timeliness as per agreed SLD To work very closely with the Team Leads to ensure business deliverables are taken care on a daily basisKNOWLEDGE / SKILLS / EXPERIENCEStrong subject matter expertise/ knowledge of NT business (Custody, GFS etc.)Demonstrate through examples /evidence strong operations knowledge including secondary review & controls, risks & mitigation Demonstrate through examples /evidence excellent written and verbal language skills, ability to independently address technical & non-technical issues, knowledge share / training sessions conducted , proactively troubleshoot and manage escalations, and work with global teams Demonstrate through examples /evidence analytical ability, problem solving, day-to-day task management and escalation of issues Working knowledge of Excel including macros/automations within the process Sustainable performance demonstrated through examples/evidence, the above listed core skills and competencies in the current role over a period of at least 24 monthsQualifications Bachelor Degree educatedEXPERIENCE 4 to 6 years of relevant experience Relevant industry: Financial Services, preferably Investment Banking, Investment Management & Asset ManagementAdditional Information,

Keyskills :
technical supportreportingtroubleshootingcustomer relationsmisasset managementclient reportinginvestment bankingfinancial servicesanalytical abilitycollaborative workinvestment managementclient administration