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Technical Expert/Designated Service Manager (Collaboration)

4.00 to 8.00 Years   Bangalore   11 Jun, 2020
Cisco Systems, Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Who Youll Work withThe Designated Service Manager (DSM) has the skills of a highly hardworking, experienced professional with a full understanding of industry practices and company policies and procedures and resolves a wide range of issues in imaginative as well as practical ways. These issues often include product bugs, DNS issues, network configurations problems, and assistance with sophisticated product configurations, performance tuning and optimization, troubleshooting delivery/connectivity issues and training the customer on unfamiliar features.What You ll DoThe Cisco Support Services group provides world-class support for customers around the globe. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!In this role, you will be responsible for providing technical assistance to Customer Success Managers and help them overcome technical barriers that customers might experience as they deploy and use our products. You will report to a Technical Support Manager.

  • Provide Jumpstart services
  • Implementation advising and assistance
  • Provide Proactive Product Assistance
  • Integration and Change Management assistance
  • Assistance with Deployment Readiness and Planning
  • Migration and Upgrade Assistance
  • Provide Solution Audits and Tune-Ups
  • Provide Health Check and Progress Reviews
  • Provide Best Practice consultation
  • Incident Management and Critical issue Support
  • Provide full-onboarding program for new customer helpdesks and IT teams
  • Provide customized configuration support
  • Collaborate with account teams, customer success managers, TAC/Professional Services.
Who You AreThe ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology.Main requirements:
  • 4-8 years of experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering Collaboration Products.
  • Detailed, technical knowledge of Cisco Collaboration Technologies such as Webex, Teams, Jabber
  • Working knowledge of Networking industry, products and protocols.
  • Strong analytical and troubleshooting skills.
  • Fluency in English, highly desired
  • Ability to handle critical customer issues/problems.
  • Able to determine problems and deliver known solutions with a high level of customer satisfaction.
  • Ability to determine root cause and resolution for previously unknown problems.
  • Validated crisis leadership skills.
We Are Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here s how we do it.We embrace digital, and help our customers implement change in their digital businesses. Some may think we re old (30 years strong!) and only about hardware, but we re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you can t put us in a box!But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.So, you have colorful hair Don t care. Tattoos Show off your ink. Like polka dots That s cool.,

Keyskills :
aircompliance directioninspection mechanicalroot cause health checksupport services tec

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