Technical Solutions Engineer (TSE) - DevRel (Bangalore)

Job Description

Calling all innovators find your future at Fiserv.We re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Technical Solutions Engineer (TSE) - DevRel (Bangalore) Job Posting Title : Technical Solutions Engineer (TSE)Work Location - BangaloreExperience - 4-6 YearsWhat does a successful TSE do at Clover from Fiserv
• Respond to incoming support requests via email, prioritizing issues based on severity
• Troubleshoot technical issues, escalating to the appropriate product or engineering teams when appropriate and driving issues to resolution
• Work with third party developers who build fantastic apps that solve real world problems and be the primary technical contact for issues or questions that arise along the way
• Answer questions around Clover s Platform Technologies, including REST APIs & SDKs (Windows, iOS, Android, etc.)
• Participate in the planning and building of examples and demo apps that showcase our features and best practices
• Participate in the planning and building internal tools that will help streamline our support model
• Support developers that post questions in community forum
• This role works cross functionally with various teams at Clover, including Technical Writers, Engineers and Product Managers who help provide in-depth technical knowledge in a responsive and close knit environment.
What you will do:
• Become an expert in our products
• Work on high priority technical Escalations
• Work with our Technical Writers to improve documentation for our developer platform
• Engage with our Ops & Engineering teams to investigate challenging technical puzzles
• Deliver data-driven, impactful results in Operation team
• Work on App approval, Account approvals
• Engage with Business teams
What you will need to have:
• BS in Computer Science or a related field (or equivalent degree and experience)
• Candidates must be comfortable writing simple code snippets, and be conversant in simple data structure and algorithm choices
• Excellent English communication skills, both written and spoken
• Be available and flexible to work in an Operation environment focused on support
• Demonstrated creative problem-solving approach and strong analytical skills
• Competency in one of these languages: Java, Python, PHP, C#, Javascript, NodeJs
What would be great to have:
• Android or IOS knowledge is Plus
• Previous experience in software development or software consulting and support
• General interest in supporting third party developers and making them successful on a platform
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company s Most Innovative Companies, and a top scorer on Bloomberg s Gender-Equality Index, we are committed to excellence and purposeful innovation.Our commitment to Diversity and Inclusion:We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won t send you a check to cash on Fiserv s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.,

Keyskills :
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