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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 1.5 Lakh/Yr |
| Industry | Medical / Healthcare |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Lordshire Information Research Services Private Limited is a research oriented company targeting the healthcare and education industries. We are backed by veterans with deep insight and experience in the field of healthcare and education. We are looking for enthusiastic individuals with dynamic entrepreneurial skills who are excited to join us in our start-up journey.Responsibilities and Duties : Responsibilities : - Will have to handle calls (Inbound & Outbound).- Properly escalate unresolved issues to appropriate internal teams- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives- Build sustainable relationships and engage customers by taking the extra mile- Staying calm under pressure and having wonderful customer facing experience.- Honesty & Integrity in work ethicsQualifications and Skills :Required education : Bachelors degree holder & Computer Literate.- Should be excellent communicator in Hindi/Malayalam and English;Core skill set required :- Ability to empathize, determine and provide appropriate solutions while prioritizing with customer needs.- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.- Comprehension skills (ability to clearly understand and state the customers issues & present accordingly).- Follow-up skills (concentrate and follow customers issues without distraction till resolution)- Documentation skills (maintaining records and tracker sheets to update on daily activities)- Flexible to work in shifts- Proficient in Microsoft Office Suite- Knowledge of customer service practices- Experience in supervising- Flexible to work within a team environment, as well as independent
Keyskills :
hindienglishdocumentationeducationalayalamoutboundownershiphealthcare