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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
What s your day look like As a Technical Support Analyst, you are our front-line support for the customer on Lithium products! This business critical role helps resolve issues, answer questions and troubleshooting to provide customers with accurate and swift solutions. When needed, there are senior members (Level 2 and 3) on the team to escalate to by providing them with all the relevant information to easily understand the issue. As a full-time team member, the focus is on a personal queue filled with simple and complex issues of all sorts. Managing and prioritizing this queue, handling both existing and new issues, will be key to success in this role by ensuring they keep moving, get the proper attention, and never slip through the cracks. Your arsenal will include using industry standard tools and applications, internal and external web outlets, and your own troubleshooting background. You will work closely with other teams at Lithium such as Level 2 Support, Customer Operations (Level 3 Support), Engineering, Professional Services, Sales, Customer Success and other teams necessary to ensure customer satisfaction and move issues along towards a swift resolution.,
Keyskills :
sales operations troubleshooting business analysis sla engineering laptops lithium outlets ustomerrelations technicalsupport customeroperations customersatisfaction activedirectory professionalservices