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Technical Support Associate

0.00 to 4.00 Years   Bangalore   18 Oct, 2022
Dezire HR Services Hiring For DHS
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Dear Job seekersHuge hiring Tech Support executive for BellandurDescriptionThis position consists of being the first line of contact with clients experiencing technical difficulties with their internet-connected technology. This position is tasked with providing limited technical support for defined issues and gathering/dispatching information for additional defined issues.TasksConnects and communicates with clients using a phone, recommending appropriate solutions based on the clients description of their issue and their own diagnosisRequires excellent verbal and written skills to greet clients and clarify services being renderedProbing and discovering clients needs and understand client view pointProvides scope of client issue(s), services to be performed, and any applicable information regarding the client and repairHandle complaints and objections effectively should try to resolve the same without escalationSkills requiredStrong written and verbal communication English skills.Basic understanding of the components of a computer and peripherals**Any undergraduate, graduate, post graduate & diploma (diploma or degree, preferably in either computing or electrical engineering, and/or equivalent industry experience)Total experience - 0-2 years of experience. Previous experience in the customer service or call center is preferentialShould be above the age of 18 yearsPrefered candidates1+ years of experience troubleshooting and diagnosing microsoft operating system issues1+ years of experience troubleshooting and diagnosing apple/android operating system issues1+ years of experience with troubleshooting and diagnosing mobile devices and their operating platforms (android, ios, windows phone/rt)1+ Years of experience utilizing home theater systems and gaming consoles1+ years of experience in a retail environmentInterested candidates connect me at hidden_mobile for scheduling interview.

Keyskills :
technical supportcustomer serviceinternational voice process

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