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Technical Support Associate

1.00 to 3.00 Years   Bangalore   16 Mar, 2025
Quess Corp (Magna Infotech)
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Company - Quess Corp limited.Shift - 5 days a week (Rotational shift)CTC offered 4.8 LPATwo ways cab facilitylocation - Whitefield or Electronic CityMandatory Skills - Good command over English and Hindi (Spoken/Written) Basic computer hardware knowledgeGood command over English and Hindi (Spoken/Written)Basic computer hardware knowledgeThe tasks of these Engineers could include one or more of the following:Must possess the zeal to demonstrate Customer First culture in every interactionAbility to troubleshoot and fix Hardware/ Networking/OS related queries over the phoneAbility to provide solutions to customers that may involve selling the customer a product or service to fix the issue.Active demonstration of Self-Time and Task Management.High Levels demonstration of Interpersonal & communication skills, with multiple internal and external stakeholdersShould demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issuesShould have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is requiredA , N, MCSA, MCSE Technical certifications would be added advantage

Keyskills :
hardware supportvoice processtroubleshootingdesktop support

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