Technical Support Engineer

Job Description

Technical Support Engineer 2At Dell Technologies, world-class service doesn t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there s an issue with a customer s product, we ll analyze it, identify the cause, recommend a solution and document the problem.Join us as a Technical Support Engineer 2 on our Product Services team in [Bangalore] to do the best work of your career and make a profound social impact. What you ll achieve As the Technical Support Engineer 2, you will be responsible for delivering a superior support to Dells Enterprise customers. You will own the end to end solution for the customer through providing phone/email/chat and remote diagnostic technical support of Hardware and Configuration of Basic storage.You will:
• Engages with customers and other technical resources by phone, chat and email to provide technical support and issue resolution
• Participates in facilitating problem recreation and failure analysis at the systems level
• Responsible for sharing all problem resolution acquired knowledge and RCA with our client s internal teams and our clients customers when appropriate
• Monitors and tracks all assigned service calls and provides regular updates to internal customer services personnel and directly to customers
• Compose technical solutions, for inclusion into the corporate knowledge database
Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements
• Bachelor s degree with 2-4 years of Hands on experience on Storage products.
• In-depth knowledge on VNX / Unity unified Storage architecture (Block and file management)
• Good knowledge on both local & remote replication (block & file).
• Strong communication skills and ability to independently manage escalations
• Flexible to work in 24x7 shifts
Desirable Requirements
• Understanding on Windows, Linux and VMware.
• Understanding on Active Directory, Networking.
• Fair knowledge on Brocade and CISCO switches.
Here s our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here . Application closing date: DD Month YYYYDell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .,

Keyskills :
technical supportnetworkingoperating systemseuropean works councilslanequal employment opportunity