TECHNICAL SUPPORT ENGINEER

Job Description

Role Overview:McAfee seeks a Technical Support Engineer for Gateway Security Products. The ideal candidatedemonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and anempathetic view of the customer to hone their skills and advance their career providing value tocustomers while working with an industry leader in Security technology.Drive customer success and satisfaction by solving the complex business challenges withSecurity- Centric Solutions. Provide a differentiated service experience with customer - relevantoutcomes through integrated solutions and proactive support. Enable Customers to operate andrealize outcomes for solutions by innovative solutions.: From device to cloud, McAfee provides market- leading cybersecurity solutions for both business and consumers. McAfee helps businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously and collaboratively. For consumers, McAfee secures your devices against viruses, malware, and other threats at home and away. With the mission of capturing the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security, we work together for a common goal of shaping the company s future by designing and building best in class cyber security solutions.About the role:Interact with the McAfee customers via phone /email and by demonstrating the highest level of urgency, resolve customer issues in timely manner.Provide remote support on the SIEM, DB Security products and resolve product related issues during POC & post- deployment phase, through research and troubleshooting.Debugging system level problems in a multi- vendor, multi- protocol network environment with high- level technical expertise on complex issues. Work closely with the Advanced Support team, product engineering team, product management team to resolve critical issuesEvaluate the criticality, severity of the issues, and ensure that they are addressed as per the priority.Work closely with the Sales teams, to identify the high visibility customers, and address their issues with priority.Document all technical issues, analysis and communication with the customer and ensure a crystal- clear documentation. About you: 5- 6 years of experience in Network Security domain. Minimum Educational Qualifications BE / B.Tech / M.Tech / MCA, B.Sc / Diploma (Computer Science). Strong customer- focus and problem- solving attitude. Engineer should be specialized in enterprise gateway security products like IPS /IDS, Database Management, SIEM, Network DLP, Routers, Switches Act as a Single point of contact for each Customer reported Incident (manage, troubleshoot, resolutions). Handle the Service Requests from cradle to grave & withminimal supervision.Excellent verbal, written communication & Strong documentation skills. Excellent understanding of TCP / IP, DNS, SMTP, HTTP /HTTPS, SSL. Excellent Knowledge of Linux and Linux troubleshooting techniques. Excellent Knowledge of DBMS, DB server technologies. Good knowledge of handling network down situations this role will be handling S1 / S2 CCNA, CCSP, CEH, RHEL, ITIL The ideal candidate will be a die- hard Engineer, who is a self- starter, with excellent interpersonal, communication, presentation, documentation, problem solving andtroubleshooting skills.Quality focus, result & goal orientation in a group situation and commitment tocustomer delight is a must.Ready to work on 24 /7 support center. This position requires you to work in continuous Night Shifts aligned to North America Business Hours. Shift:Shift 1 (India)Primary Location:India, BangalorePosting Statement:McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.Apply Now,

Keyskills :
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