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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 7 Lakh/Yr |
| Industry | IT - Hardware / Networking |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Experience Required:1-4 Years hands on experience in Service & Support on HPE Core Servers (ML, DL, Blade Servers, Net Servers)Analysis of issues associated Servers & Blades enclosure connectivity such as Virtual Connect, VC FC, Boot from SAN etcProvide support for management software like SIM, PSP, OneView etcTroubleshoot hardware and connectivity issues on environments running various Operating Systems such as Windows, Linux, VMware, ESX etcCollaborate with the other PGUs/Teams to provide solution on complex situations involving multiple technologiesGeneral knowledge of Networking concepts and Should have exposure to basic Storage concepts like RAID, SAN, NAS, iSCSI protocolResponsibilitiesProvide Remote Server Hardware & Software support to Enterprise Customers, Field CEs, Escalation EngineersDiagnose and solve the Incidents/Issues via phone and email.Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue, Provide immediate technical response in restoration of customer High availability environments thus keep customers/account team updated of all action plans and developments during the resolution process.Applying systematic problem solving techniques to deliver timely resolution, Quality call documentation and superior can-do attitude.Develop and document clear action plans to resolve issues even where information may be limited.Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.Collaboration with other cross functional groups i.e. L2,L3 , Labs , Call Management Group / Resource control to ensure timely resolution of issuesParticipate / prepare Post Incident Reviews with ASM/Account Team as requiredThe Job would entail working in shifts thus prior experience in working around the clock would be preferredExperience of 1-4 years
Keyskills :
virtualizationyper-vesxiserversvirtualisationvmwarehyperv