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Technical Support Engineer

0.00 to 3.00 Years   Bangalore   22 Apr, 2019
COGNISIVE CORPORATE SOLUTIONS PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.5 - 6 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaTechnical Support / HelpdeskNetworking
EmploymentTypeFull-time

Job Description

Roles and Responsibilities -

  • Provide hardware / software / network problem diagnosis / resolution via telephone global calls /email/chat for customers end users
  • Should be ready for 24*7 shift
  • Very good in communication
  • User account creation for Active Directory, Exchange Mail boxes, Distribution lists
  • Provide level 1 remote desktop support and perform other activities based on sops
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution
  • Route problems to internal 2nd and 3rd level IT support staff.troubleshoot client software and basic network connectivity problems

Keyskills :
ccnasupportnetworkingechnicalhardwarenetworkingtroubleshootingtechnicaltroubleshooting

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