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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Hardware / Networking |
| Functional Area | Technical Support / HelpdeskNetwork / System Administration |
| EmploymentType | Full-time |
Job Description for L1:Handling international and domestic clients callsTroubleshooting on OS (Operating System)Handling hardware issues- only commercial laptop, desktop, notebook, mouse, keyboard etc.Transferring calls to concerned department like EMT (Escalation Matrix Team), DOA Team(Dead on arrival) if it is a new productsSerial number verification by matching CPU, keyboard, battery, mouse etc.Technical bent of mind to isolate a problem quicklyBasic troubleshooting of desktop/laptop and gadgetsEmail configurationExcellent communication skills
Keyskills :
ccnaresearchnetworkingsupporttroubleshootingetworkadministrationdiagnosetroubleshootvoiceinternationalvoiceprocessclientsupportnotebooktechnicalcommerciallaptopmouseinternationalcallcenterdocumentingknowledgecustomersatisfactionsecurity