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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
Help our customers understand the true potential to the software through ensuring that their answers are provided both timely and accurately Solve problems in an effective and measured manner.You ll be working with technical teams as well as non-technical teams, so you ll need to be able to translate business needs and problems into technical solutions Contribute to a detailed and comprehensive knowledge base that our clients and internal consumers can use to solve their own challenges without needing to get a hold of you Sustain our 97% customer satisfaction rating by providing phenomenal, personalized support with our great customers Realistically, we need a Jack (or Jill) of all trades who understands various web technologies, databases and tools who wants to roll up their sleeves and get their hands dirty. Most important is the ability to truly critically think through a problem and come up with viable solutions. We measure success by our customers renewing, so your customer service ability makes a huge difference. If you re able to pull this all off, you ll help us get to our goal of rising to the gold standard. Our teams are very distributed, so being able to communicate via chat and web is crucial. You ll be based at our India office, Bangalore but aligned with our UK based EMEA team. What s your day look like As a Customer Support Engineer (Analyst), you are our front-line support for the customer on Lithium products! This business critical role helps resolve issues, answer questions and troubleshooting to provide customers with accurate and swift solutions. When needed, there are senior members (Level 2 and 3) on the team to escalate to by providing them with all the relevant information to easily understand the issue. As a full-time team member, the focus is on a personal queue filled with simple and complex issues of all sorts. Managing and prioritizing this queue, handling both existing and new issues, will be key to success in this role by ensuring they keep moving, get the proper attention, and never slip through the cracks. Your arsenal will include using industry standard tools and applications, internal and external web outlets, and your own troubleshooting background. You will work closely with other teams at Lithium such as Escalated Support, Customer Operations, Engineering, Professional Services, Sales, Customer Success and other teams necessary to ensure customer satisfaction and move issues along towards a swift resolution. Work hours This position covers our EMEA shift (12:30 PM- 9:30 PM IST Monday - Friday) and has 24/ 7 on-call rotation responsibilities, so please be aware of this prior to applying.,
Keyskills :
lan sales troubleshooting networking ebtechnologies technicalsupport customersatisfaction customerservice professionalservices knowledgebase customeroperations customersupport operatingsystems