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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
As a Technical Support engineer you will participate in and provide technical leadership for:Resolve all Technical issues through diligent research, reproduction, and troubleshooting. Provide technical support to VMware customers - via email and telephone. Own and drive the Customer Experience throughout the lifecycle of the Service Request to resolution. Troubleshoot and engage with Engineering on customer reported issues, including identifying viable workarounds. Provide clear and constructive product feedback to VMware Product Management teams based on customer use-cases and requirements. Maintain deep technical and business knowledge of cloud computing and networking applications, industry directions, and trends. Document all technical inquiries; develop and review content for knowledgebase.Requirements5+ years hands on experience working in customer support industry supporting network infrastructure (L2/L3 devices) B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience Understanding of modern IT production data center and Internet (ISP/ASP) hosting operations including Compute, Storage and Networking Understand datacenter networking fabric topologies and common architectures deployed both Layer 2 and Layer 3 based Networking: In-depth understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, firewalling, load balancers, Security trust zones, Management Networks, VPN and network design Experience with network components such as, ASR routers, switches, firewalls, ASA, etc).Virtual networking components VSG, Nexus1000V, BGP & OSPF protocol, Cisco UCS and storage Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management Extremely well organized, detail-oriented and possessing a high level of integrity Outstanding communication skills, both written and verbal Experience designing and/or supporting large enterprise deployments. Hands-on experience with Linux/UNIX based operating systems including strong CLI skill set and working knowledge of general system and network troubleshooting tools (e.g. WireShark) Good practical working ability with Linux/UNIX utilities, including editors and command shells Ability to travel 20 per cent of the time CCNP or equivalent certification and/or related work experience Willingness to work in 24x7 support environment Ability to communicate with Network ArchitectsHighly Preferred Skills Hands on experience with VMware ESX Server or VMware products UNIX kernel diagnostics/debugging (at a level typically found in senior level 2 or level 3 UNIX support staff) Experience with operation and administration of large Windows Server and Desktop Environments o Experience in administration of complex Storage Area Networks, including Fibre-channel and Ethernet based protocols Previous exposure to Cloud Management Platforms such as OpenStack, CloudStack, vRA including Networking enabled by software Familiarly of Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC Hands-on and working with key technology solution/language/tools e.g. CloudStack, OpenStack, AWS, KVM, libvirt, Chef, Puppet, Python, CMS, DynamicOps, API, etc.Category : Client SupportSubcategory: Technical SupportExperience: Manager and ProfessionalFull Time/ Part Time: Full TimeWork From Home: NoPosted Date: 2019-11-28,
Keyskills :
vmware esx servertechnical support lanlayer 3 ms clusteroperating systems equal employment opportunityeuropean works councils