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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other SoftwareSales / BD |
| EmploymentType | Full-time |
What s your day look like As a Technical Support Manager, you are one of the last points of escalation on Lithium products! This business critical role resolves complex technical problems that our analysts have not been able to solve in a timely manner. When needed, there are senior engineers to escalate to in engineering by providing them with all the relevant information to easily understand the issue. As a full-time team member, the focus is on an issue queue filled with complex issues of all sorts along with the rest of the global Support team. Solving the issues in this queue, both new and existing, will be key to success in this role so that the front line team can get answers back to the customers. In addition, as a technical lead, this role will put you front and center for all knowledge around our products. As things change, it is your skill in ensuring that the rest of support knows what is going on that will help us succeed. You ll also be part of the global process improvement plans and take on some of our key projects.Your arsenal will include using industry standard tools and applications, internal and external web outlets, and your own troubleshooting background.You will work closely with other teams at Lithium such as Analysts/ Front-Line Support, Customer Operations (Escalated Support), Engineering, Professional Services, Sales, Customer Success and other teams necessary to ensure customer satisfaction and move issues along towards a swift resolution.,
Keyskills :
troubleshooting sales coaching hiring processimprovement customeroperations professionalservices customersatisfaction it rest swift outlets lithium business addition analysts engineers operations echnicalsupp esc