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Technical Support Specialist, BIM

1.00 to 3.00 Years   Bangalore   23 Aug, 2019
Autodesk
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

"

  • Resolve customer issues reported to Autodesk via phone, web, online forums and other channels
  • Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions, such as product features, usage, etc
  • Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
  • Respond to support requests for our Enterprise customers
  • Priority handling and escalation of critical issues and monitoring of service level compliance
  • Document support interactions in a company-wide case management system
  • Perform root cause analysis to mitigate reoccurrence
  • Trend analysis of customer issues; maintain support insights for account team
  • Escalate customer issues to senior staff as required
  • Actively manage the personal backlog of support requests
  • Manage customer expectations by providing timely updates on the progress
Minimum Qualifications
  • Bachelor s degree in Civil engineering/ Construction/ Building/ Architecture or equivalent degree
  • At least 1 - 3 years of industry working experience
  • Proficiency or familiarity using BIM related software (Docs, Design, Field, Glue, Plan,) in a production environment
  • Knowledge of AEC products like Revit, Navisworks, Civil 3D, etc.
  • knowledge of Construction and BIM industry needs and workflows
  • Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
  • Exceptional team player skills. Ability to work in flexible working hours
  • Strong verbal and written English skills
  • You build strong customer relationships and gain insights into their needs
  • You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
  • Proven ability to be flexible and learn quickly in a fast environment
Preferred Qualifications
  • Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail
  • Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner
  • Accountable Holding yourself and others accountable to meet commitments
  • Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities
  • A Team Player Building partnerships and working collaboratively with others to meet shared objectives
  • Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization
,"

Keyskills :
evit analysis

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