Technical Support Specialist Fusion 360 (ECAD)

Job Description

Job Requisition ID #21WD45898Technical Support Specialist Fusion 360 (ECAD)Position OverviewWe are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.Do you enjoy solving problems and helping others Are you passionate about customer experience Are you familiar with Autodesk software like Fusion 360 Electrical, Eagle, or equivalent software tools Then we would like to hear from you!You will be responsible for resolving customer issues reported to Autodesk via various modalities and other channels and documenting them in our Knowledge Base.You may also engage in a variety of proactive support activities, developing and presenting webinars, or presenting at company events like Autodesk University.Responsibilities

• Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels
• Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage etc
• Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Document support interactions in a company-wide case management system
• Escalate customer issues to internal teams as required
• Actively manage personal backlog of support requests
• Manage customer expectations by providing timely updates on progress

Minimum Qualifications

• Bachelor degree in Electrical Engineering, Mechanical Engineering, or similar experience
• Hands on Experience with CAD tools such as Fusion 360, Inventor, Solidworks, Catia, Creo, NX or equivalent tools
• Hands on Experience with ECAD workflows in Eagle, Fusion 360 Electronics, Altium, or equivalent tools
• Experience with CNC/CAM workflows (Optional)
• Experience with FEA/CAE workflows (Optional)
• Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed
• Ability to work in flexible working hours/Shifts. Current shift will be AMER hours (08:00PM 04:00AM IST)
• Strong customer service, troubleshooting, and analytical skills
• Strong written and verbal English communication skills. Additional language skills are advantageous
• You build strong customer relationships and gain insights into their needs
• You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
• Exceptional team player skills
• Proven ability to be flexible and learn quickly in a fast environment

The Ideal Candidate

• Think: Smart I prioritize and apply targeted effort to the work that matters most
• Think: Innovative I am relentlessly curious and creative
• Think: Adaptable I embrace uncertainty and flex to changing circumstances quickly
• Feel: Inclusive I work collaboratively with people who are divers in background, culture, and ways of living
• Feel: Impactful I am passionate about making a positive impact, I am committed to our customers success
• Feel: Humble I share credit and shoulder responsibility
• Do: Courageous I offer and respond to constructive feedback
• Do: Accountable I do what I say and say what I do
• Do: Pragmatic I approach all work as important work, even if it s not fun and exciting
• The Way we Work: One Autodesk We act as One Autodesk to get the best results for our customers, our business, and our employees
• The Way we Work: Empower Decision makers We may disagree with a decision but we fully commit
• The Way we Work: Authentic Selves We create a safe environment for people to speak courageously and ask for help
• The Way we Work: Integrity We hold each other accountable to the highest ethical standards

#LI-POSTAt Autodesk, were building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers .,

Keyskills :
knowledge baseservice levelbehavioral trainingtechnical supporttroubleshootingcomputer hardwarelanguage skillscad toolsdispatchmailcustomer service