Technical Writer II

Job Description

Job DescriptionWho is Khoros Spredfast and Lithium have merged to offer one platform that unites marketing and care. Khoros helps brands connect with customers throughout their journey and create customers for life. We are looking for an enthusiastic Technical Writer with a passion for producing high - quality end - user content that contributes to the overall success of our products. The Technical Writer II will work directly with supporting teams and product managers to create point - solution product guides , best practices , how - tos , and definitions. You will document new products and features from scratch , as well as edit and reorganize existing content. The ideal candidate is a strong self - starter with project management experience. This role will serve as coordinator for the production and execution of content plans in support of new features and will be responsible for delivering content on pace with product release milestones. Responsibilities A Technical Writer II: Produces a variety of articles for a wide range of products , targeted toward both new and experienced end - users. Can quickly master complex concepts and features in order to break them down into user - friendly , single - point documentation solutions need - to - know , actionable chunks. Participate in our customer community to help build tribal knowledge , identify and cultivate best practices , and generally help deliver a superior social customer experience. Work with the team to ensure that all customer - facing UI text strings are clear , grammatically correct , accurate , and written in simple English. Creates documentation plans for new software features that address real - world customer personas and use cases. Maintains familiarity with standard technical documentation concepts , best practices , and procedures Analyzes existing documentation , making regular updates to maintain quality and relevance Possesses a high degree of creativity , latitude , and autonomy Enjoys working with cross - functional , subject matter experts including marketing , customer support , and development teams , and is equally comfortable spending up to 3/ 4 of the time working alone to create deliverables Performs at a high output amidst a lively and fast - paced work environmentSkills/ RequirementsRequirements 3 - 5 years of technical writing experience in a B2B SaaS environment. Ability to write grammatically correct American English and write colloquially; to understand differing user audiences and choose the most suitable voice Has expertise with industry standard writing paradigms: information mapping , chunking , minimalist Has expertise with technical writing best practices. Has a working knowledge of HTML and CSS , including the ability to create content and troubleshoot problems independently. Avid learner who is able to learn new software quickly and with minimal guidance. Possesses excellent attention to detail - - to all facets of a document , including voice , style , and formatting - - when in the editing phase of authoring. Able to work under tight deadlines in an agile , often ambiguous , environment. Why you should join our team: Lithium/ Khoros offers a great working environment and competitive compensation and benefits package. Were looking for fast - thinking , innovative , passionate team players who enjoy brainstorming new ideas , work with the best and brightest in the social media software industry. Build software. Reach 500 million users. Change lives. That s what we re doing at Lithium/ Khoros. And you can do it , too. If you want to put your stamp on the digital customer space and enjoy yourself along the way , come join the team.,

Keyskills :
documentation editing ocialmedia contentmanagement subjectmatterexperts customersupport customerrelations projectmanagement microsoftword technicalwriting learnnewsoftwarequickly