hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Telecommunications Engineer

3.00 to 8.00 Years   Bangalore   05 Jan, 2021
Vision remedies Hiring For Ml
Job LocationBangalore
EducationNot Mentioned
SalaryRs 9 - 16 Lakh/Yr
IndustryNot Mentioned
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

HiPosition :Senior Software Engineer/Technical LeadReports to : This position reports into the Sr. Technical Lead/ Manager - Support at MobileumThe incumbent will be would be responsible for providing reactive and proactive 24 x 7, Level 1 and Level 2 technical support to the customer and to Mobileums onsite team, for the deployed product and solutions, as per the agreed SLAs with the customer. :Key Responsibilities:

  • Handling all the communication related to the assigned customer accounts.
  • Responsible for collecting all the data regarding the customer support request (CSRs)
  • Responsible for handling Level 1 and Level 2 analysis and trouble shooting.
  • Responsible for handling complex product queries.
  • Responsible for reviewing and making available up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, all known fault handling information and other information of general use.
  • Logging ticket on CSR portal and performing periodic updates to ensure that the CSR portal reflects the current and updated status of CSR.
  • Maintain all the connectivity and account details from a support perspective to provide efficient support.
  • To analyze and properly escalate the CSR in accordance with the defined support process. Ensure appropriate inclusion of engineering function within investigation.
  • Regular follow-up with engineering team on escalated CSR.CSR handling to be done in accordance with the agreed SLAs - Response time and Resolution time being the primary KPIs.
  • Emergency CSR handling on a 24/7 service level.
  • Installing patches and Emergency corrections.
  • Performing regular health-checks of the assigned customer sites.
  • Be prime interface to the customer and hold review meetings with the customer on a timely basis based on the tickets raised.
  • Participate in the development, review and implementation of product upgrade/patch and installation processes.
Domain Expertise:
  • Knowledge of ITU-T/ANSI SS7, GSM, IS-41, ETSI, 3GPP, Diameter 3GPP standards
  • Technical know-how on SCCP, TCAP, MAP, ISUP, INAP, CAMEL, SIGTRAN protocol stacks
  • Generic GSM and Diameter 3GPP call flows.
Technical Skills:
  • UNIX (Solaris/Linux) and shell/Perl scripting
  • Oracle 8i/9i
  • Networking TCP/IP knowledge
  • Wireshark traces capturing and analysis
Functional Skills:
  • Supporting software applications for customers
  • Effective written and verbal communications skills
  • Effective query resolution skills on telecalls and emails a must.
Educational Qualification : Btech/Mtech/BE/MSc/MS/MCA(fulltime)Work Experience : 2 to 8 years of experience in technical supportLocation : Bangalore

APPLY NOW

Telecommunications Engineer Related Jobs

© 2019 Hireejobs All Rights Reserved