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Telesales Trainer

3.00 to 7.00 Years   Bangalore   22 Jun, 2019
Talent Stock Solutions Hiring For Hiring for a leading fintech start-up
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaProfessional / Soft Skills TrainingTechnical / Process Training
EmploymentTypeFull-time

Job Description

Job briefWe are looking for aTelesales Trainer to educate ourtelesales teams by conducting seminars and interactive courses.Telesales Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If youre familiar with teaching soft skills like negotiation and problem-solving, wed like to meet you.Responsibilities

  • Organize seminars about product features and sales techniques
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for new customer service representatives
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material
  • Provide required feedback to the trainers
  • Routine check of calling scripts.
Requirements
  • Work experience as a Telesales Trainer or similar role
  • Knowledge of Learning Management Software (LMS)
  • Familiarity with interactive learning activities
  • Excellent communication and presentation skills
  • Additional certification in training is a plus
  • Min Qualification-Graduation in any field
  • Kannada is Mandatory

Keyskills :
trainingrocesstrainingtelesalestrainerprocesstrainer

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