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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
World Wide HW Replacement PartDispatches (Advance, RTF & Out of Warranty) Oversee all logisticaldetails of HW dispatches Shipping Arrangement, Tracking, POD, Follow up requests, etc. Process an Average of190 orders and 1200 emails per week (internal and external emails) Scheduled follow upswith customers for OOW, RTF & advance replacements to ensure propershipment, receipting etc. Daily discrepancyreporting reconciliation of defective returns with 3rd Party logistics Daily confirmation with3rd party logistics that orders are correctly transmitted, processed and shipped tocustomers. World Wide TPM coordination anddispatch Coordinateall Third- Party Maintenance dispatches ensuring parts and hands meet customersSLA DarkSites, Scheduled activities 4 hour and NBD SLA s Reverse Logistics Managementof defective part return Extensivefollow up with customer, acct team to get parts returned and properlyreceipted.
Keyskills :
customerservicecustomerhandlingreverselogisticstpmslartfreturnsshippingdispatchlogisticsmanagementmaintenanceconfirmationreconciliationInstallBaseWIPYantraAdvancedPricingermanagementrepting