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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Network / System AdministrationGeneral / Other Software |
| EmploymentType | Full-time |
Perform level 1 troubleshooting for all incidents that come to the L1 queueEscalate issues/ incidents to proper L2 teams/ queuesTesting of services as defined. Respond to alerts from Network Management Tools (NMS) as definedUse Network Management Tools (NMS) like MRTG, NetFlow, SolarWinds, Cisco Prime Infrastructure, TACACS, Cisco Identity Service Engine (ISE) and other tools to troubleshoot and generate reportsMaintain device inventory up to date. Perform required and defined documentationCommunicating to all stakeholders of current activities/ issues. Coordination with other teamsProvide 24/ 7 coverage of support. Should have a graduate degree in Electronics/ Computer Science/ ElectricalMinimum of 2 years relevant experience in LAN/ WAN/ Wi-Fi support. Must have at least 1 year experience in Remote Mgmt. Trained in ITIL (v3) best practicesCertifications: CCNA or CCNP (Mandatory)IT SKILLS Knowledge of Network Management Tools (NMS) such as, SolarWinds, Cisco Prime Infrastructure, NetFlow, MRTGKnowledge of call logging system BMC Remedy. Exposure to configuration and Troubleshooting of Cisco Routers and Switches, Exposure to WAN Technologies like Frame-Relay, EIGRP, OSPF, BGP, MPLSExposure to LAN technologies like, VLAN, VTP, HSRP, STPExposure to Wireless technologiesExposure to Palo Alto FirewallKnowledge of ticket system (BMC Remedy, ITSM),
Keyskills :
framerelay calllogging ciscorouters it lan wan bmc bgp vtp ccna itil ccnp wifi ospf vlan hsrp mrtg alto eigrp etw kmanagement