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Urgent | Hiring for Customer Support

0.00 to 4.00 Years   Bangalore   15 Apr, 2025
IZEE MANPOWER CONSULTANCY PVT LTD
Job LocationBangalore
EducationNot Mentioned
SalaryRs 4.0 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Hi,Job descriptionExcellent verbal and written communication skills in EnglishGood problem-solving skillsAbility to work in a fast-paced and target-driven environmentBasic computer knowledge and typing skillsWillingness to work rotational shifts, including night shifts.Role & responsibilitiesRespond to customer queries through Email/Chat/Voice SupportResearch and resolve customer issues using the tools and applications providedIdentify and escalate issues to supervisors wherever necessaryDocument all calls as per the standard operating proceduresFollow up on customer calls wherever necessaryIdentify and escalate to management any deviations observed in the call trendsMaintain expected Quality TargetsMust ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met.Meet internal Production, Utilization and Productivity target.Only GraduatesCaontact:Veera-hidden_mobile

Keyskills :
voice processinternational voice processinternational call centercustomer serviceinternational bpocustomer supportsemi voice

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