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Urgent Hiring Process Associate in Bangalore

1.00 to 3.00 Years   Bangalore   17 Jan, 2023
Sharda IT Services
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.5 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    We Urgently need Process Associate in Bangalore 29Opposite to JhalbhwanInterview Time- 6:30.pmNo of Vacancies :10Gender: Male/FemaleExp :1+ years technical experience in telecommunications or a related industry required.Salary : upto 25-30kShift Time- 6:30 PM till 3:30 AMFive Days workingMeals Facility- YesWork from officeTransport- Only for female candidates one side in Dark Hours post 8 :00 PMNotice period immediately.Male candidates would not be eligible for transportation facilityGENERAL JOB DESCRIPTION AND RESPONSIBILITIES:Prepare Non-Complex and Project Local Service Requests (LSR)s via carrier applications and carrier interfaces.Proactively manage and document internal system work tickets and milestones with LSR status which includes FOC, Rejections, and Changes.Communicate with all internal departments, i.e., Supervisor, Project Managers etc. . to respond to customer questions and resolve LNP issues.Monitor submitted LSR orders in our external systems from inception to completion.Confirm Firm Order Confirmation (FOC) and/or verify LSR status received within regulated timeframes with zero downtime for our customers.Responsible for LRN changes, creating subscriptions, activations, and verifying concurrence in SOA/NPAC.Troubleshoot and resolve escalations from customers, sales, and other support teams through phone, LNP Hotline, chat, work tickets, and/or emails.Create support tickets and monitor status with our porting vendors as needed on LSR issues.Escalate with porting vendors and/or directly with ILEC/CLEC to resolve issues.Answer calls . Manage and Monitor call center state to support our internal teams.Perform other LNP related duties as assigned.Job Specific Skills RequiredHigh School Diploma / Graduation from an accredited college/university or any equivalent work experience.1+ years technical experience in telecommunications or a related industry required. Preferably in Local Number Portability and Directory Services Ability to communicate clearly and effectively both verbally and in writingStrong analytical skillsDetail Oriented/ Strategic ThinkerExcellent daily decision making and critical thinking skillsProactive approach to problem solvingExcellent organizational skills: ability to maintain multitasking over an extended periodEfficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPointFor more details contactRuchika Arya Mobile No :hidden_mobileEmail ID : hidden_email

Keyskills :
ms officestrong analytical skillsinternational bpocustomer serviceprepare lsrprocess associatelocal service requestcarrier applicationsexcellent organizational skills

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