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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | ustomer Service (Domestic) |
| EmploymentType | Full-time |
Urgent openings for an assistant manager in bpoSalary -30% hike.Should graduate in any streamsCan speak Hindi with any languagesJob DescriptionShould be able to manage the day to day planning, Operational challenges, problem-solving .To ensure service level components, Standards and targets,Should be able to develop the team, to ensure delivery of a consistently superior customer experience by highly knowledgeable.Delivery of team collection targets, service level components, quality and productivity targets & indicators.People Management, including all HR relates issues , as well as staff development. Operational Management:Managing the floor, adherence to schedule .Call monitoring, coaching and feedback, responsible for delivery of the defined customer experience in every call.Compiling reports on team performance and customer feedback. Work very closely with team members to solve customer problems.Ensure that the agency resources are optimally used wrt the number attempts , connect , conversion ratio etc.Conduct through research on demand & recovery cases and determine which ones can be followed up on managing recovery of credit cards portfolio,Managing attrition, Shrinkage and SLA.Handling the process of inbound or outbound.Should good with KPIs. And KRAs6388885184anjali.yadav@emminenceservices.co.in
Keyskills :
telesalesdomestictelecollectioncall center